A ticketing system is the most widespread channel of communication that web hosting companies offer to their clients. It is usually part of the billing account and is the fastest way to fix an issue that takes a certain amount of time to examine or that has to be escalated to an administrator. Thus, all replies provided by either party will be stored in the exact same location in case somebody else needs to work on the issue at hand and the info already exchanged in the ticket will be accessible to all parties. The negative side of deploying a ticketing system with most hosting platforms is that it’s not included in the hosting Control Panel, which means that you’ll need to log in and out of at least 2 accounts in order to complete a given procedure or to reach the company’s client service staff. If you would like to administer a handful of domains and each one of them is hosted in a separate account, you will need to use even more accounts simultaneously. On top of that, it could take a considerable period of time for the hosting provider to process your ticket.
Integrated Ticketing System in Cloud Website Hosting
With a cloud website hosting from our company, you won’t ever need to sign out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can seamlessly access any trouble ticket whilst browsing your website files or changing various account settings. The ticketing system is being closely monitored 24-7 by our client service team members and the ticket response time is no more than one hour, but it seldom takes more than twenty minutes to get help. Unlike other companies, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you need and request information relating to any billing or technical problem. Moreover, you can see a collection of informative articles, which will help you deal with the most commonly encountered predicaments yourself.