A ticketing system is the most widespread channel of communication that web hosting companies offer to their clients. It is usually part of the billing account and is the fastest way to fix an issue that takes a certain amount of time to examine or that has to be escalated to an administrator. Thus, all replies provided by either party will be stored in the exact same location in case somebody else needs to work on the issue at hand and the info already exchanged in the ticket will be accessible to all parties. The negative side of deploying a ticketing system with most hosting platforms is that it’s not included in the hosting Control Panel, which means that you’ll need to log in and out of at least 2 accounts in order to complete a given procedure or to reach the company’s client service staff. If you would like to administer a handful of domains and each one of them is hosted in a separate account, you will need to use even more accounts simultaneously. On top of that, it could take a considerable period of time for the hosting provider to process your ticket.