A live chat is a real-time way of communication between a web hosting provider's support team and its clients. It's an efficient method to get some information about the website hosting services or have some issue resolved as you're talking with a live agent. The advantages of using a live chat service instead of calling or opening a support ticket are the smaller possibility of errors when you exchange data such as usernames or domain names, the faster response time since the communication is live as well as the fact that you do not have to stay on the chat constantly - you'll be able to do something else while the representative examines the issue in question. Furthermore, you'll be able to be a part of a live chat room from any computer which is connected to the web, avoiding the phone rates that you will have to pay in case you're calling to another country.
Live Chat Support in Cloud Website Hosting
We supply a live chat support service for all of the cloud website hosting services that we offer and we will help you with almost everything live. In case you don't have an account with our company yet, we'll provide you with more info about the packages to help you to get the most appropriate plan. If you are an active client, we will be able to assist you with any billing or general issue along with with numerous common technical troubles, for example an email address setup in a desktop e-mail client. When you are unable to call us for whatever reason or you're in a country where we do not have a local phone number, the live chat is the best option to get in touch with us. Of course, some troubles need more time to analyze and test, therefore you'll need to open a support ticket to our technicians, but nonetheless, we can save you time and help you with quite a lot of problems on the chat.