If you ever face a problem with your website and are incapable of tackling it on your own, ask the web hosting provider’s customer care staff to assist you to bring the website back online. A fast resolution would be the most favorable scenario, but lots of companies reply within twenty four hours or even more, all the more so if you’re dealing with a hosting reseller. Even if your problem can be fixed swiftly, your website may not function satisfactorily or it may not be reachable at all for a prolonged stretch of time, so you may lose prospective clients as it is quite unlikely that anyone will go back to a website that’s inoperational. That is why, you should make sure not only that you can get in touch with your web hosting company, but also that they can answer and assist you in a timely fashion. If a web app update doesn’t go as planned or if you delete something incidentally, for instance, the website must be fixed swiftly in order to prevent elongated downtime.
One-Hour Response Guarantee in Cloud Website Hosting
In case you are using one of our cloud website hosting services and you have an inquiry or run into some complication, you can touch base with us 24x7 by opening a client support ticket or by sending an email and we guarantee that you will receive a response in less than one hour. In case the issue can be sorted out, we will do it before we get back to you, while in case there’s something that you have to do on your end, we’ll provide you with all the needed details – what possible solutions to try, what settings to check, and so on. Usually, you’ll receive a reply within 30 minutes max, which suggests that waiting for hours and hours or even for more than one day to get support is something impossible. Our 1-hour reply guarantee is valid for any query that you might have – billing, technical or general.