Despite the fact that this is not the keyfactor to identify a reliable cloud website hosting provider from a bad one or a reseller from a real provider, being able to call and talk to a live person is a sign that you are not working with a one-person service provider and that you can reach someone when you're in need of support. The phone support for hosting services may vary from basic to dedicated, so the problems which can be resolved with a call differ depending on the specific supplier. Usually, these matters are simpler and include billing or 1st level tech issues since more difficult matters generally require a support ticket where both you and the administrators can track what's going on with a given issue. Nevertheless, having the option to call your provider can save you considerable time and efforts for the numerous tiny problems that will eventually show up at the time you manage your website hosting account.
Phone Support in Cloud Website Hosting
Our cloud website hosting plans offer telephone support 14 hours a day even on official holidays, so that if you don't have an account yet, you're able to call and learn more about our services or whether we will meet the system requirements for your sites. For your benefit, we have local phone lines in the U.S.A., Great Britain and Australia, so that you are able to contact the telephone number which is nearer to you. If you are a current customer, we can help you in a timely manner with any general and billing matters and with a number of technical issues in order to save you time and efforts - we acknowledge the fact that sometimes it's much easier speak with a live person so as to get things done without delay. Of course, some situations simply cannot be taken care of over the phone, so in such a case you have the option to employ our ticketing system.