Technical Support Channels
A 1–Hour Support Ticket Response Guarantee
All your assistance requests will be dealt with in maximum one hour after the trouble ticket or e–mail is received. If your case requires further assistance from a sysadmin, we’ll forward the trouble ticket or the e–mail to the person in charge then leave a note to inform you that more time will be required for discovering the optimal solution. Furthermore if you make use of the Optional Managed Services package, all of the server management tasks included there will be executed whenever you prefer.
A Premium–Quality Client Care Service
Our customer support staff will be at your disposal 24/7 should you need assistance while working with the Control Panel or with any of the applications that we have preinstalled on your behalf on the dedicated hosting server. What is more if you need assistance tackling all the regular administration tasks on your dedicated web hosting server, you can have a glimpse at our Optional Managed Services package, that includes backup storage space, weekly Operating System updates, installation and problem troubleshooting procedures, server monitoring and restarting services, etcetera.
An Easy–to–Navigate Help Section
Every Linux dedicated hosting server comes with our charge–free Control Panel, which offers an integrated knowledge base plus a group of how–to video tutorials. Whenever you need assistance while working with the Control Panel, just click the Videos or Help buttons located in the upper right corner.